Account and sign-in
Tell us which sign-in method you use, what you expected to happen and any message shown on screen. Never send your password or verification code.
Support
How can we help?
Tell us what you need help with and include the details needed to reproduce or understand the issue. We will reply to the email address you provide.
• Account access, privacy and deletion requests
• Subscription, billing and technical issues
• Workout-plan, exercise or coaching feedback
Fitnic does not provide emergency or medical support. Stop exercising and contact an appropriate medical professional or emergency service if you have severe pain, chest pain, faintness or other urgent symptoms.
Before you send a request
The right details help us resolve issues faster.
Subscriptions and billing
Include the store used for purchase, the subscription name and the approximate transaction date. Refunds are normally handled by Apple or the marketplace that processed the payment.
Workout plans and exercises
Describe the workout, exercise and device involved. For plan-quality feedback, include your goal, equipment and the change you expected. Do not use support for urgent medical concerns.
Privacy and account deletion
Use the same email associated with your Fitnic account and clearly state the request. We may ask for additional information to verify account ownership before acting.